Refund policy

Return & Satisfaction Policy

At Prep House, your satisfaction matters to us. Because our meals are freshly prepared, customized, and made to order, we do not accept returns or exchanges once an order has been fulfilled.

That said, we want every customer to feel confident ordering from us. If there is an issue with your order—such as a preparation error or a quality concern—please contact us within 24 hours of pickup with details and photos if applicable. Our team will review the situation and work with you to make it right when appropriate.

Due to the nature of fresh food and food safety regulations, we are unable to offer refunds for meals that were not picked up, stored improperly, or disliked due to personal taste preferences.

Our goal is to provide high-quality, fresh meals you can trust, and we truly appreciate your understanding and support of a small business.

If you have questions or concerns, don’t hesitate to reach out—we’re always happy to help.